Meters. (2008) An investigation of matchmaking among individual pleasure, respect, and you can share of the market during the Kuwaiti loan features
Lewis, B.R. and you may Soureli, Yards. (2006) The latest antecedents away from individual commitment inside the retail financial. Log of Individual Actions 5 (1): 15–30.
Jarvis, L.P. and you may Wilcox, J.B. (1977) Real vendor loyalty or maybe just repeat purchase behavior? Industrial Revenue Government 6 (1): 9–fourteen.
Knox, S.D. and you can Denison, T.J. (2000) Shop support: The effect on merchandising money. A keen empirical examination of buying actions in britain. Diary out of Retailing and you will User Services eight (1): 33–forty five.
Baldinger, Good.L. and you can Rubinson, J. (1996) Brand name commitment: The link between thoughts and choices. Diary out of Advertising Browse thirty-six (6): 22–34.
Iacobucci, D. and you can Ostrom, A great. (1993) Intercourse variations in the new feeling of key and you may relational regions of services into the evaluation off services experience. Diary from Individual Therapy dos (3): 257–286.
Beatty, S.E., Mayer, Meters., Coleman, J.Elizabeth., Reynolds, K.Age. and Lee, J. (1996) Customer-conversion representative shopping relationships. Record out of Selling 72 (3): 223–247.
Al-Wugayan, An effective
Macintosh, Grams. and Lockshin, L.S. (1997) Merchandising relationships and you will shop support: A multiple-peak position. Around the globe Record out of Browse for the Income 14 (5): 487–497.
De Ruyter, Yards. and you can Van Birgelen, M.W. (1998) Individual ethnocentrism within the international properties sales. Leia mais