Some body declaring as a period of time Warner cable tv specialist try spilling tips on Reddit.

Times Warner Cable, the second-largest company of television and online sites in america, informed Quartz it is considering the postings. “We’re unable to examine if this individual is truly an ongoing or former staff,” a spokesman mentioned.

Reddit user cableguy_the started an “Ask Me such a thing” (AMA) thread, uploading images of his ID badge and consistent as purported proof of their work. Their answers to the issues arriving are really candid. Here are some shows (typos preserved).

On Comcast’s pending purchase period Warner wire:

We would like the merger since the existing class in control could be the worst in current record. A lot of people acquiring fired considering difficult metrics. The power has-been provided to customer service staff and removed from the those who actually go to the homes and correct difficulties . It’s in pretty bad shape and also the providers is operate like crap IMHO [in my personal humble opinion].

From the tension between gurus and support service associates:

Yea customer support representatives and specialists are fighting a combat that no body views. We hate all of them, they dislike you. They tell clients the problem is the equipment whenever it rarely was. Leia mais