Feedback dating back to 2015 unearthed that PHEAA agencies shed song out-of financing payments and you can mistakenly advised borrowers they certainly were focused to have forgiveness.

A report by the a beneficial U.S. Service off Studies watchdog discovered this past season one PHEAA will bring a number of the worst customer service certainly one of each of its private builders.

10 percent out-of calls towards the FedLoan cardio from inside the Harrisburg anywhere between was in fact thought “failed calls,” and therefore group don’t render battling individuals reliable information towards its payment choices, according to a summary of the latest report in the Philadelphia Inquirer. Leia mais