The cable tv guy’s keys: Technician declaring to work for times Warner cable tv is actually telling all on Reddit

Some body declaring as a period of time Warner cable tv specialist try spilling tips on Reddit.

Times Warner Cable, the second-largest company of television and online sites in america, informed Quartz it is considering the postings. “We’re unable to examine if this individual is truly an ongoing or former staff,” a spokesman mentioned.

Reddit user cableguy_the started an “Ask Me such a thing” (AMA) thread, uploading images of his ID badge and consistent as purported proof of their work. Their answers to the issues arriving are really candid. Here are some shows (typos preserved).

On Comcast’s pending purchase period Warner wire:

We would like the merger since the existing class in control could be the worst in current record. A lot of people acquiring fired considering difficult metrics. The power has-been provided to customer service staff and removed from the those who actually go to the homes and correct difficulties . It’s in pretty bad shape and also the providers is operate like crap IMHO [in my personal humble opinion].

From the tension between gurus and support service associates:

Yea customer support representatives and specialists are fighting a combat that no body views. We hate all of them, they dislike you. They tell clients the problem is the equipment whenever it rarely was. We inform visitors to simply ignore precisely what the guy regarding the phone says because it’s likely that great, he’s got never wired a property, hung a drop or solved cable tv.

On what’s really incorrect with your hookup:

Don’t think 50per cent benaughty eЕџleЕџme sorunu of what the rep about cellphone lets you know. Merely schedule the tech. Permit your work. He’s completed this prior to. The representative merely answers cell phones. it is hardly ever the apparatus evoking the problem.

From the key to get better assist:

When a tech comes ,ask for his supervisors quantity. Make sure he understands it isn’t to burn your but to intensify an issue. He could contact their sup to ensure the cool but that will help.

On what’s avoiding faster internet get rates:

Truly, standard analogue wire. It requires upwards sooo a lot bandwidth . 1 route per frequency vs connecting multiple wavelengths to produce 8 stations for a downstream and 4 for an upstream . Once we go 100per cent digital tv.. net can get faster. Furthermore obstruction. If you’re around a college it’s the worst . Grandma might use the woman 15 meg for email and scanning but young Johnny school kid sucks up the bandwidth in the area making use of netflix and torrenting and video gaming. Yet they pay equivalent. IMHO what would correct this is capping facts and giving every person uncapped rate.

On why splitting the wire connection is actually an awful idea:

Putting in a splitter to simply attenuate the alert is actually stupid we have facts labeled as attenuators that do this without including unneeded splitter. But it’s correct that continuously sign is just as poor as not enough we call that distortion

On whether this Reddit AMA costs your his tasks:

I may be discharged dependent on exactly who grabs myself. I might also get an added bonus their so hard to tell with the way this company is organized.

On how Wi-Fi signals tend to be unreliable, and may end up being vanquished by doorways and wall space:

Yes very true. Plaster walls particularly.Solid material doors, being in a basements whenever the router is found on the 2nd flooring or the other way around. Wi-fi is actually a fickle creature.

In your “broken” wire modem:

Yea I hear this many. I would state in a given seasons I’d say 5percent for the modems We switched happened to be really bad. We would lots of canine and pony tv series and just swap they anyway. The issue is almost always maybe not devices associated. Modems either operate or they don’t. There can be very small in-between. They’re easy products. You will find show customers utilizing my personal laptop every thing functioning alright, subsequently turn back to their own devices and everything goes to shit. They however demand a new modem..Its insanity.